The CareYourWay Conference, a highly anticipated event, brought together franchise partners, the Head Office leadership team, esteemed suppliers, and inspiring guest speakers for a day of connection, collaboration, and celebration. As the organization marked 20 years of providing compassionate, outstanding-quality care, the energy in the room was palpable, reflecting the unique spirit of CareYourWay.
Reigniting the Passion for Person-Centred Care
The conference commenced with a remarkable talk by Tommy Whitelaw, National Lead for Person Centred Voices, who shared his personal journey as a full-time carer for his mother, living with vascular dementia. This experience transformed him into a powerful advocate for person-centred care, emphasizing the importance of understanding the lived experience of those being supported. Tommy’s message was clear: exceptional care begins with listening and taking the time to comprehend what truly matters to each individual.
Following Tommy’s talk, franchise partners engaged in an interactive workshop, exploring the principles of person-centred care and reflecting on what genuinely matters to them, their teams, and clients. This moment of self-reflection and shared purpose reminded everyone of the core reasons behind their work.
Innovation and Connection through Creative Cafés
Sarah Cressall OBE, Founder and CEO of The Creation Station Franchise, joined the conference, sharing her vision for “Six Key Steps to Living the Life You Love” and introducing an exciting collaboration. The launch of Creative Cafés, a new initiative in partnership with The Creation Station, aims to combat loneliness and promote social inclusion for older adults through the power of creativity.
Creative Cafés will offer group craft sessions in the community and bespoke at-home kits, allowing clients to express themselves, form connections, and rediscover the joy of creating. This innovative approach represents the perfect blend of innovation and compassion, enabling CareYourWay franchise partners to make a meaningful difference in the lives of others.
Building Strong Foundations for Future Success
The afternoon session focused on strategy, structure, and success, led by Graeme and Claire from Franchology, along with the CareYourWay Head Office team. The discussion explored sustainable growth, leadership mindset, and setting clear, actionable goals, providing a roadmap for the year ahead.
Jon and Michelle, part of the CareYourWay leadership team, emphasized the importance of discipline, consistency, and follow-through in achieving long-term success, leaving a lasting impression on the attendees.
Celebrating Excellence at the 20th Anniversary Awards Gala
The evening concluded with the 20th Anniversary Awards Gala, a celebration of excellence, dedication, and shared success. The judging panel, comprising Pip Wilkins, CEO of the British Franchise Association, and Graeme McKinnon from Franchology, recognized franchise partners who demonstrated outstanding leadership, care quality, and community impact.
The 2025 winners included CareYourWay North Manchester, Becky Whitehouse, CareYourWay Chichester, and CareYourWay Hertfordshire, each embodying the heart of CareYourWay by combining compassion with professionalism and delivering exceptional standards of care and business performance.
A Year of Impact and Growth
This year marks CareYourWay’s most impactful year to date, with over 1,200 people experiencing life-changing care and support across the growing network. Every story represents the organization’s commitment to helping people live well, safely, and meaningfully in their own homes.
The 2025 Conference was not only a celebration of the past but also a statement of intent for the future. With innovation, connection, and compassion at the forefront, CareYourWay continues to evolve as a business and a movement built on care and community.
Looking Ahead to a Brighter Future
As CareYourWay looks toward 2026, the mission remains clear: to transform lives through outstanding care, one home, one family, and one person at a time, while supporting partners in building purposeful and profitable businesses. For those considering joining the network, the conference offered a glimpse into the unique culture of collaboration, purpose, and commitment to excellence that defines CareYourWay.
If you’re ready to build a business that changes lives, learn more about franchising with CareYourWay by contacting the Leadership Team or requesting more information. Read the full story Here
