Visiting Angels Revolutionizes Home Care with a Carer-Centric Approach
As the UK’s home care sector continues to face challenges, Visiting Angels, a pioneering franchise, is making waves with its innovative carer-centric model. By prioritizing the needs and well-being of care professionals, the brand is attracting experienced healthcare experts who share its vision for people-first care. With new offices launching across the UK and a debut presence in Northern Ireland, Visiting Angels is redefining the standards of home care.
One notable example is Felicia Konduah, who recently launched Visiting Angels Central Hampshire. A seasoned nurse with a background in orthopaedic care, Felicia witnessed firsthand the struggles patients face when transitioning from hospital to home. Her experience sparked a passion to create a better support system, leading her to join Visiting Angels. “I’ve seen the struggle patients face when they’re ready to leave the hospital but find it challenging to adapt back home due to the lack of care services in the community,” Felicia explained. “This often prolongs their hospital stays, leaving them feeling lost. It’s something that always weighed heavily on my mind.”
A New Era in Home Care
Visiting Angels’ carer-centric approach is not only attracting seasoned healthcare professionals but also yielding impressive results. The franchise has reported a staff turnover rate of just 9%, significantly lower than the 29.3% average across the domiciliary care sector, according to Skills for Care. This success has earned Visiting Angels a spot as a finalist in the 2025 UK & Ireland Inspiring Workplaces Awards, recognizing organizations that prioritize people-first culture.
Upender and Parvesh, who launched Visiting Angels’ first office in Northern Ireland, bring a unique blend of healthcare expertise and business acumen to the network. Their shared passion for people-first care is driving their ambitious plans to expand across Northern Ireland. “We’re starting with one office in Belfast, but we have big ambitions,” said Parvesh. “Our plan is to add more locations each year, providing high-quality care that truly changes lives.”
A Culture of Care and Compassion
Visiting Angels’ commitment to its carers is evident in its focus on fair pay, recognition, and staff well-being. This approach has created a culture of care and compassion that extends beyond clients to the care professionals themselves. As UK CEO Dan Archer noted, “This has been a hugely exciting start to the year. To see experienced professionals from within the care sector choosing to join our network is a real vote of confidence in what we’re doing. They’ve seen the problems, they’ve lived the challenges – and they recognize that our carer-centric approach is not only needed but long overdue.”
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